Why does my competition business need an app if I already have a website?

Running a competition site is, for the most part, a fun way of engaging with people and making money. 

Yet for every business, there are always a few tricky customers. Maybe they leave a negative review or leave less-than-helpful comments: whatever it is, you’re not alone. 

But what’s the best thing to do when you receive comments like that? Do you reply, or do you ignore the comment? What do you say? 

We’re here to help you.