Emergency Support

Emergency Support is specifically for business critical events i.e. your website is down and you can’t get access. It covers evenings (6pm to 9pm, Monday to Friday) and weekends / bank holidays (9am to 9pm). We’ll aim to respond within 30 mins, and get the relevant team members on the case as quickly as possible.

Costs are as follows:

Premium Enterprise – no callout fee

Premium Pro – no callout fee / £89 per hour

Premium – £149 callout fee / £89 per hour

Please note: Regular misuse of the emergency system will result in a £499 callout fee.