Faqs - Hosting & Support
Have some questions?
That’s good cos we have the answers
Because we know your industry inside out. Standard web hosts aren’t designed for the unique challenges of competition businesses. Zap Hosting is. From speed and scalability to hands-on support and seamless integration with your Zap platform, it’s hosting that actually fits your needs, not a one-size-fits-all solution.
Yes, that’s exactly what it’s built for. Competition sites often experience sudden traffic spikes during launches or live draws. Zap Hosting is designed to handle these surges without slowing down or crashing, ensuring your players always get a smooth, seamless experience.
Definitely. Zap Hosting is optimised for lightning-fast load times, which means happier players and better search rankings. Google prioritises websites that load quickly and run smoothly, so hosting your competition site with Zap helps you boost visibility, reduce bounce rates, and improve conversions.
You’ll never be left shouting at a chatbot. With Zap, you get real, UK-based humans who know the competition industry inside out. Whether it’s hosting tweaks, troubleshooting, or scaling up for a huge draw, our support team has your back.
Very. Security is non-negotiable in competitions and raffles, so Zap Hosting includes advanced protection measures such as SSL certificates, DDoS mitigation, and regular monitoring. With our UK-based support team on hand, you can trust that both your site and your players’ data are safe.
Our support team operates with fast response times, prioritising urgent issues such as downtime or payment problems. Most tickets are responded to within hours, and we offer 24/7 emergency support for critical cases, ensuring your competitions and business operations run smoothly.
You can reach Zap Support through our dedicated support slack channel. For urgent issues, we provide a priority contact line to get you speaking to the right expert straight away.
Yes. Zap doesn’t just build your platform and leave you to it. We provide ongoing support, updates, and monitoring to keep your business running at its best. This includes technical support, security updates, bug fixes, and guidance on new features, so you always stay ahead.
What our partners say about Zap.
“I've had the pleasure of working with Zap for over 4 years now. As a business we've grown together and I don't believe for competition websites that there is a more reliable and secure solution. You get what you pay for when it concerns websites and these guys are the Rolls Royce of comp site web developers. The support is excellent and just an all round friendly capable team.”
Dip your toe into Creative Design and Branding
Our blog is full of insights from our team to help you better understand what we do.
